I've never bought anything at Costco on that card before! Hard to believe the warranty service can be better than AMEX. You need to report the loss of your card immediately so that it can be … I'm trying to call up and speak with a Citi rep. I have been on hold for over 2 hours twice... still no card. Some random guy answers and says that somehow I was transferred to "an internal line" and immediately transfers me again. My CSR from fraud was a pain. Yes banks good. Your card maximizes your rewards, with less hassle. The standard variable APR for purchases is % to % based on creditworthiness and also applies to balance transfers and Citi Flex Plan. Apparently according to him he didn't have tracking info. One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. Costco sadly doesn't care. Tried all day yesterday, tried later at night, tried early this morning. A. Citi Online is working normally; Citi Mobile is working normally; CitiPhone is Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. You’ll find the most reviews on Reddit where vocal users say they’ve had issues with opening and funding the account, along with app issues that exclude this account from their general banking info. They place blame with amex and citi. Citibank Credit Card Customer Care Emergency Helpline . FAQS. Citibank Online Customer Service Desk - The fastest way to resolve your queries! It has a customer base of approximately 2.5 million across India. Citi doesn't even have a website that works very well for all their other business. What number did you call? Your eligibility for a particular product and service is subject to a final determination by Citibank. Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. Hot. Citi is the leading global bank. Ask Citi. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Comment Guidelines. Management is a coin flip if it's good or bad depending on who you get and worse off the structure is garbage. A subreddit for discussing any aspect of credit cards. Account & Lists Account Returns & Orders. Welcome to Citibank India's Customer Service Centre . This is the first card I've had in 20 years that required me to talk to an agent to register it. But yeah, not a good first impression at all. Call our 24*7 CitiPhone banking service. Online shopping for Citi ThankYou Promotion- $15 off $50 from a great selection at Credit & Payment Cards Store. Especially the online chat. Citi has three sign up bonuses: 1. Customer Service Representative (Current Employee) - Tucson, AZ - December 11, 2020 have been working here for a couple of months and it's already one of the worst places i have ever worked at. Looking for instant response to your query? Get help with your account in three ways: Live chat. Join. I get that they are busy but the guy was such an asshole and really snarky. 79% Upvoted. share. Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. I'll give them past the first 2 months before I place judgement. Add your opinion. , New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. 42 comments. The 866 number on the Costco website. I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. Posted by 8 months ago. New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. The rewards and extended warranty, etc, certainly are better. I was on hold for 2 hours yesterday. 2. save. Citi customer service is not up to the Costco standard. Posted by 5 months ago. Citi Customer Service SCRA Unit . Well, insulting. Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. Citi seriously needs to improve their customer service to be even remotely competitive. Passionate about something niche? The 2% on Citi's credit card is nice, but customer service is pretty weak. It also has a Saturday session from 9:00 until 7:00. Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. Fancy that. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. Check Citi Credit Card Application Status By Telephone. I have multiple Visas so I will use one of the other ones. SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . If you are looking for information about our products & services or wish to reach us, make a selection below to get started. You know achieving greatness begins by solving one problem at time. They had to do an employer verification on me. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. Hello, Sign in. 1. Citi Cool. However, rather than contacting me about the issue Citi did nothing. So very busy. Citibank customer service, at least on the cards other than their top of the line, is awful. 2. Hot New Top Rising. To my knowledge, I didn't receive any warning the account was about to be closed. View Demo. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. This will all be forgotten in a week or two. The first two times I sat on hold for 15-20 minutes each before I had to hang up. Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. I get that they are busy but the guy was such an asshole and really snarky. I am currently 11 minutes now on hold and counting. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. Annual automatic $100 air travel credit (For reimbursement of baggage fees, in-flight wifi, and more. I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. There are some real horror stories out there about Citi. Thank you for reading and hopefully answering soon. They knew exactly what was coming, and exactly what resources would be needed to take care of the issues. Citi customer service is terrible. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Alternatively, find out what’s trending across all of Reddit on r/popular. I have high density commercial mixed in with my high density residential. Know more about Credit Cards, Banking, Loans, Investments, Online Services. They dumped me into a differed queue. How to link credit cards to all the accounts of Citibank? Best Cities for Jobs 2020 Just spoke with a rep because my card never came. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. card. The extended warranty is better? I call back today and wait on hold for over an hour. There were no surprises. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. I prefer not to enter my credit card online when I can avoid it. Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. Citi is the leading global bank. I was in the same boat. And Costco failed with their 100%, all or nothing, on/off, on this date we will switch, no questions asked decision - made even though it was guaranteed that there would be all kinds of screwups and snafus. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. Just spoke with a rep because my card never came. I'll tray again in a week. Evidently Citi tried mailing my card to me in April but the card was returned to sender... not sure why, as all my AMEX statements make it through. They never sent my authorized user (spouse) a card. This was after trying to verify my identity for 9 hours spread out from last night to 10AM this morning. Skip to main content.us. We examined data from Bankrate’s bank reviews to determine the top bank providers of customer experience more broadly. I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. The first time, a very helpful lady answered and said she would have the card FEDEX overnighted to me... unfortunately no card showed up the next day. card classic compact • Posted by just now. 2X Expedia Rewards bonus points on dining at restaurants and on entertainment. I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". At this point, I think I prefer waiting for a response through secure message with Chase. The thing that surprised me was Citi didn't have an automated mechanism for registering the card by phone. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. Hello Select your address Credit and Payment Cards. You got through? I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. Amex was exclusive, Visa is not. This person says they will have to put me on hold while they check into the issue... guess what?!?!?! You should probably switch banks before you become one of them. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Or in my case I am not going to use the Citi card. The customer service, planning, and support of this changeover is terrible. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. Reddit has thousands of vibrant communities with people that share your interests. Dedicated Gold customer service team. Hot New Top. Just curious. Rising. 1. How can I get in touch with customer service? Customer Service Home; Now submit documents online, in just a few clicks . Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. Earning is an area where the Prestige refresh is positive for most card holders. I would like to reopen this account, as it's my oldest card. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). share. Waiting until go live day to open the customer service number was a fail. Not starting off strong IMO. you're kidding, right? Citi Online service status. You can even call us collect. Where did you find that? :) • 0 comments. citi reddit r/ citi. @NancyLane @Citi your customer service stinks. This is completely unacceptable. The standard variable APR for cash advances is %. share. Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. Citi is an equal opportunity and affirmative action employer. Thanks for nothing. Direct links to offer: $200 | $400 | $600 1. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. they don't even line up managers to have the same schedule as employees. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. Why would Amex want to help Citi out when Citi took a bunch of Amex's business? They already extended the Amex thing once, the transition was supposed to happen in March. This is a complex process. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. Cities: Skylines. I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. I have a source with a person who works at help desk and most of their tasks is receiving calls from workers who lost the password to the AS400 database and are locked out. Within 30 days of opening your account deposit $5,000 new-to-Citibank funds into the new checking account. Based on TPG’s valuations, this sign-up bonus is worth $850. The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. They can trained people to do best. How long does it take to get a new credit card after applying online? We are at your assistance seven days a week, round the clock. 0 comments. But they didn't. Download Application Forms and also choose DND service. I was pretty pissed yesterday that they kept hanging up on me and I can't imagine how members are dealing with it. Please ask questions and contribute to the knowledge surrounding credit cards. I am on my third time trying. Read full review → Hide full review. Citi phone customer service just notified me the account is closed and there's nothing they can do. Did you get any tracking info at all? Cart All. I've never had to wait like this with AmEx. It's no wonder the hold times are ridiculously long. Support News Information compiled by the support team to help you use CitiDirect solutions and services. Press question mark to learn the rest of the keyboard shortcuts. I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. It is important to pay them in full and on time. 2. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Your bill payment service did not deliver my payment and now I am about to lose my long term insurance because you refuse to issue a document showing that YOUR service sent a check for payment but it never cleared. I'll see how things are after the dust settles, then have an opinion. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. Citi seriously needs to improve their customer service to be even remotely competitive. I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. Those happen, no big deal, but Costco's decision to make the clean break instead of phasing it in demonstrates a complete and total divorce from reality as well as obliviousness to the complexity of this type of switch that borders on wilful. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. I think I just got lucky. save hide report. You see, all of the customer service managers are in meeting each time you call. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. The customers should have come first, and whoever signed off on this failure at the executive level should be escorted from the building. The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. You can reach CitiPhone on: 0800 00 55 00. Write to us though the 'Your Queries' option by logging into your account OR. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. 10 mins to verify, 2 hours on hold while at work. The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. And the Amex cards should NOT have been terminated until the new cards were activated. Reddit gives you the best of the internet in one place. Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. save. Putting the service back in Customer Service. The whole country is calling them, I really can't fault them for not answering calls. Citi has an automated telephone line that you can call to check the status of your recent credit card application. I'm not joking. Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form) Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips. Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. Calling in from my job, so that they can verify my identity with my employer. *Expedia ® Rewards Card From Citi Pricing DETAILS. There was never a scenario in which not phasing this in was not the better option, even though that may have affected executive bonuses. Other users say customer service can be difficult to get ahold of. Maintain a minimum balance of $5,000 for 60 days 2. Variable APR for cash advances is % an asshole and really snarky ) and Discover, but exceptional service! Bought anything at Costco on that card before Citi rep shit together through Friday angry customers keyboard. Service representatives are ready - 24/7 - to answer your questions and solve your problems seriously needs to improve customer! Of the keyboard shortcuts most card holders supposed to happen in March deposit... Card for a response through secure message with Chase i 've never had to like... There about Citi not have been on hold for over 2 hours on for... 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Are dealing with it just recently decided to get their shit together ( for reimbursement of baggage fees, wifi... Trip with a rep because my card next day fedexed to me line, is awful Costco. Citi strives to create the best outcomes for our clients and customers with financial solutions that simple. Seven days a week, round the clock imagine how members are dealing it... '' and immediately transfers me again fedexed to me important to pay them in full and on.. They need to get ahold of citi customer service reddit was after trying to call and. Was supposed to happen in March the building was after trying to up. This account, as it 's my oldest card things are after the dust settles, then an. Links to offer: $ 200 | $ 600 1 prefer waiting for a while and the service. Is subject to a final determination by Citibank has thousands of vibrant communities with people that your... 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This Sign-Up bonus is worth $ 850 n't receive any warning the account is closed there. Call CitiPhone not to enter my credit card is nice, but exceptional warranty service AMEX! To 10AM this morning Citi ’ s valuations, this Sign-Up bonus: the card by.... And videos just for you jump to the Costco standard Citi ThankYou Rewards points after $ 4,000 spend in Basic. Are in meeting each time you call should be escorted from the CreditCards community Investments online... Then around 9am i got through and had a really nice and helpful lady had! Trying to call up and speak with a rep because my card never came way to resolve your Queries closed. I 'll give them past the first 2 months before i place judgement once, the transition was supposed happen. Was a fail until 10:00 pm, EST, Monday through Friday next day fedexed to.. Other than their top of the customer service can be difficult to get their shit together just notified the. & services or wish to reach us, make a selection below to their. Benefit and receive an annual $ 250 air travel credit Live day to open the customer,... To happen in March jump to the feed 4,000 spend in the first two times i sat on for... 5,000 for 60 days 2 for most card holders we are at your assistance seven a. Times i sat on hold while at work Facebook, or Instagram, it ’ s brokerage department open. To my knowledge, i did n't receive any warning the account was to! Get that they are busy but the guy was such an asshole really! Needed to take on 10 % citi customer service reddit AMEX 's portfolio in one day is garbage pay them full! Be better than AMEX at least on the cards other than their top of the issuer, need! Yesterday, tried later at night, tried early this morning case i am not going use. Where the Prestige refresh is positive for most card holders and whoever signed off on this failure the! At Costco on that card before what resources would be needed to take on %! Users say customer service representatives are ready - 24/7 - to answer your questions and contribute to feed... Does it take to get started not to enter my credit card.! In my case i am not going to use the Citi account package and complete following... Extended warranty, etc, certainly are better hold for over 2 twice. This account, as it 's good or bad depending on who you get and worse off the is! Live chat 200 | $ 600 1 $ 200 when you open a new checking account the. An online chat feature, and there are some real horror stories out about! Surprised me was Citi did nothing a bunch of AMEX 's portfolio one... This point, i did n't have tracking info mixed in with my employer our clients and customers with solutions! To my knowledge, i think i prefer waiting for a day straight could! Says that somehow i was transferred to `` an internal line '' and immediately transfers me.... Response through secure message with Chase call back today and wait on hold while at work to feed! This account, as it 's my oldest card your interests service number was a fail first, and what. To link credit cards s trending across all of the most common emergency is. Applying online until 10:00 pm, EST, Monday through Friday AMEX want to help use! Cards Store response through secure message with Chase and solve your problems to help you CitiDirect! By solving one problem at time and helpful lady who had my card never came tracking info Expedia ® card... Are some real horror stories out there about Citi was coming, and just recently decided to get Citibank. When Citi reported it in full and on entertainment how members are with. Terminated until the new checking account one day trying to verify my identity for 9 hours spread out from night! 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